Have a question, found a bug, or want to suggest a feature? We read every message.
Email: nora@halehearth.com
How do I cancel my subscription? In-app: Settings → Manage subscription. Or iOS Settings → Apple ID → Subscriptions → Drift → Cancel. Cancelling stops the next renewal; you keep Pro until the period ends.
How do I restore a previous purchase? Settings tab in-app → Restore purchases (also on the paywall).
How do I delete my data? Settings tab in-app → Delete account & data. This permanently erases your diary, metrics, coach history, sound-event labels, and session tokens. It is irreversible.
Why won't my window shrink further? Drift never plans a window under 6 hours (higher on the shift, perimenopause, and pain-aware tracks), and users whose safety screening flags bipolar disorder, seizure history, or untreated sleep apnea stay in diary + education mode. That's by design.
App is crashing on launch. Force-quit, then reopen. Still crashing? Email us your iPhone model and iOS version.
Audio never leaves your iPhone — though the sound-event labels Drift infers from it do sync to your account — and Drift never writes to Apple Health. See our Privacy Policy for the full picture.